My Empire Withdrawals: Processing Time, Limits and KYC

Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday.

All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time.

This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.75 CAD of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;

If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

All deposited funds and subsequent winnings are subject to a minimum monthly wagering requirement before you can withdraw them. We reserve the right to decline withdrawal requests if your account has not met the minimum monthly wagering threshold of 30 CAD within the same calendar month as your request.

Wagering requirement has to be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. Once this period has expired, the available bonus and any winnings derived therefrom will be voided.

If you received any no-deposit free spins, you agree to have your winnings from this promotion capped at 120 CAD, in addition to the wagering requirement of x40 (forty) on the derived winnings.

Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 30 CAD no-deposit bonus will have a maximum withdrawal limit of 150 CAD.

Some promotions require you to make a deposit (the "associated deposit") of a defined minimum amount in order to be eligible for the same.

The Company reserves the right to define the minimum and maximum sums of the deposit to the account at its discretion.

If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as 'Inactive Account'. Each Month we may charge 7.50 CAD as an administration fee while the Account remains Inactive.

Residents of the following countries (the "Excluded Jurisdictions"):

All promotions are restricted for residents of Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia.

Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to:

We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.