Loki Withdrawals: Processing Time, Limits and KYC

The Company aims to process withdrawal requests as promptly as reasonably possible. Processing times are indicative only and may vary depending on verification status, payment method, transaction volume and compliance requirements.

All Bank Transfer payouts are in principle processed within ten (10) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

The maximum withdrawal amount from the gaming account per transaction is 15,000 CAD / 10,000 EUR / 10,000 USD / 15,000 AUD or equivalent in other currencies at the EUR exchange rate and other cryptocurrencies at the EUR exchange rate.

For players with total deposits of 0 - 1,000 EUR (or equivalent in other currencies): up to 1,500 CAD / 1,000 EUR / 1,000 USD / 1,500 AUD per day,3,750 CAD / 2,500 EUR / 2,500 USD / 3,750 AUD per week, and 15,000 CAD / 10,000 EUR / 10,000 USD / 15,000 AUD per month or equivalent in other currencies.

When a user makes an aggregate lifetime total of deposits exceeding Euro 2000 (or its equivalent in other currency) or requests a withdrawal of any amount inside the 1red.com platform, it is compulsory for them to perform a full KYC process.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.

The Company does not charge internal fees for deposits; however, your payment provider may apply transaction fees.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.

It is the player's sole responsibility to ensure that all documents submitted for the KYC procedure are valid and relevant. Providing faked or fraudulent documents may result in a confiscation of deposits and potential winnings of the player.

The Casino has the right to revoke any bonuses and associated winnings, as well as to confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules.

Full wagering requires making bets for the amount 40 times the amount of the bonus received (deposit bonus + winnings from free spins) × 40.

The bonus must be wagered within 7 days of being activated; otherwise, it will expire automatically.

The Company considers as a dormant any account that has recorded no login for a period more than 180 consecutive calendar days.

Where the Company decides to charge a fee, such fee shall be a Dormant Account Fee in amount 10 (ten) USD or the equivalent in another currency depending on currency of player's account balance.

Panama, Republic of the Congo, Russia, Rwanda, Saba, Sierra Leone, Somalia, South Sudan, Statia, St. Maarten, Sudan, Syria, Uganda, Ukraine, The United States of America, Yemen, Zimbabwe.

If you are in a restricted country (as defined above), using the Website is strictly prohibited. You may only access the content, such as news and information, but you are not allowed to use any other features, including the Website or any service related to the website.

Once a complaint is received you will receive an acknowledgement of complaint's receipt as soon as possible, but not later than within 24 hours of receiving such a complaint.

The Company will do its utmost to process and resolve a complaint in most possible short timeframe. In any case, any complaint must be dealt within a timeframe no later than within 8 (eight) weeks from the day of the receipt of complaint.